How long do I need to use dmQ to see results?

Results vary based on individual skin conditions. Using demarkQ daily, you many notice improvements in acne within 4 weeks. However, consistent use and patience are key.

What is the science behind demarkQ's light therapy?

Light therapy harnesses specific wavelengths of light to target skin concerns. For example, blue light is known to combat acne-causing bacteria, while red light promotes healing by boosting blood flow and collagen production. demarkQ combines these principles for effective skin treatments.

How often should I use demarkQ for optimal results?

For the best results, we recommend using demarkQ daily, especially in the initial phase. After noticeable improvements, you can adjust your frequency. Always follow the guidelines provided in our user manual and consult with a dermatologist if unsure.

Are there any side effects associated with light therapy using demarkQ?

Light therapy with demarkQ is generally considered safe. However, some people might experience minor redness or dryness. It's always important to test on a small patch of skin first and discontinue use if prolonged irritation occurs.

Can I use demarkQ in conjunction with my other skincare products?

Yes, demarkQ can complement your skincare routine. We recommend using the device after cleansing and before applying your serums or moisturizers for optimal absorption. Please avoid using with photosensitive products; consult your product labels or a dermatologist for guidance.

Is demarkQ suitable for all skin types?

demarkQ is designed for various skin types. However, if you have a specific skin condition or concern, we recommend consulting with a dermatologist before use.


How should I return products?

If you would like to return your demarkQ device, please send us an email at info@demarkq.com. We will then provide you the return location as well as other necessary details to return the device .
You can find your order number in the order confirmation email you receive after purchasing a device.
Please note that you will have to pay the delivery costs for returning the product. If you want to return your device because it is defective, please fill out the Product Warranty Form here so we can repair or replace your device as soon as possible.

When will my order arrive?

The arrival of your order will depend on a number of factors including your location, order date, shipping agent. We will provide you with a track and trace code as soon as we ship your product.

Can I change/cancel my order after it has been submitted?

Once an order is submitted, there's a limited window to make changes or cancellations. Please contact our customer service team immediately for assistance. We'll do our best to accommodate your request, but cannot guarantee changes after order processing has begun.


What payment methods do you accept?

We accept all major credit cards, PayPal, and several other payment methods. See our payment page for a complete list.

Are there any ongoing promotions or discounts?

We frequently have seasonal promotions. Subscribe to our newsletter or follow us on social media to stay updated!


How do I clean and maintain my demarkQ device?

Gently wipe the device with a soft, damp cloth after each use. Avoid using abrasive cleaners. Store in a cool, dry place.

Do I need to wear protective eyewear while using demarkQ?

While demarkQ's light is gentle, we recommend wearing protective eyewear or closing your eyes during sessions as a precaution.